When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue your confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
Wellness and Walking Holidays is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ''The Package Travel, Package Tours Regulations '' all passengers booking with Wellness and Walking Holidays are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Wellness and Walking Holidays
This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.
Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.
In the unlikely event of Insolvency of Wellness and Walking Holidays please follow the procedures below:
Claims should be submitted in writing within 14 days of the Administration order or Wellness and Walking Holidays being declared insolvent supported by documented evidence quantifying the value of the claim.
Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.
1) We reserve the right to alter the prices of any of the holidays shown on our web site. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Your base holiday price will not increase after you have paid a deposit.
2) When you make your booking, you must pay a deposit. This will be:
£75 for holidays under £300
£100 for holidays under £500
£125 for holidays over £500
Any amount identified by us as a deposit is the deposit amount for the purpose of calculating cancellation charges.
If a booking is made within 42 days (6 weeks) of departure date the full amount is payable at time of booking. The balance of the price of your travel arrangements must be paid 6 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements without reference to you. If the balance is not paid in time and we get no response from you within a reasonable amount of time, we reserve the right to retain your deposit. But we will make every effort to prevent this from happening.
3) The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges once booked.
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or holiday, we will do our utmost to make these changes, but it may not always be possible. You can transfer your booking to another person without penalty no later than 2 days before departure, but your replacement must satisfy all the conditions that apply to your booking.
Any request for changes to be made must be in writing from the person who made the booking. You may be asked to pay an administration charge of £25 per booking*, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You, or any member of your party, may cancel your holiday at any time. Notification from the person who made the booking must be received in writing. Since we incur costs in cancelling your holiday, you will have to pay cancellation charges as below.
Period before departure within which notice of Cancellation is received in writing by us
Charges Amount*
More than 42 days Loss of Deposit - however your deposit can be transferred to an alternative holiday or to another person
More than 30 days 60% of the holiday cost
0-30 days before departure 100% of the holiday cost
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
As these are group holidays, they are not guaranteed to go ahead unless we reach the required minimum numbers.
In the event we do not reach the required minimum numbers to meet the running costs, you will be notified no later than 4 weeks prior. At that point you will be offered a full refund or given the option to transfer to the next available date / holiday.
As we plan our holidays many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid within 7 days.
Cancellation
We will not cancel your holiday less than 28 days before your departure date, except for reasons due to unavoidable and extraordinary circumstances or failure by you to pay the final balance. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. We may cancel your holiday before this date if, e.g., the minimum number of clients required to run a holiday is not reached. If your holiday is cancelled you can either have a refund of all monies paid within 7 days or accept an offer of alternative holiday of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include change of accommodation to another of the same or higher standard, changes of an instructor/guide or activity.
If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the holiday services that make up your package you will have the rights set out below.
· We will contact you and you will have the choice of accepting the change or having a refund of all monies paid within 7 days. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please call us and we will endeavour to resolve the situation. If changes were not made to your satisfaction then please follow this up within 28 days of your return home by writing to us, giving your name and all other relevant information, enclosing any receipts for additional expenditure. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your holiday arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your holiday.
NB this clause does not apply to any separate contracts that you may enter for excursions or activities whilst on holiday.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
We strongly advice that you take our appropriate holiday insurance when you make a booking with us. This should cover your cancellation charges if you have to cancel for medical reasons.
You confirm that all people covered by the booking form, are physically fit and able to undertake the activities as described. Any additional costs incurred because of lack of fitness will be at your own expense and not at the cost of Wellness and Walking Holidays.
Contra indications are conditions or circumstances where we cannot guarantee your safety when participating in any of our activities.
It is imperative that you inform us if you or anyone in your party are pregnant or breastfeeding, or if you have high blood pressure/heart disease, severe arthritis/osteoporosis, metal plates/pins, pace maker, head trauma, had recent surgery, epilepsy, tinnitus, or severe mental health issues.
If you have any other existing health conditions that might create a risk to you during the holiday please let us know. If you are unsure please seek advise from your GP before committing.
We strongly advise against consuming alcohol before any of the wellness activities. You may be turned away from a class if you are under the influence of alcohol or non-prescribed drugs.
To process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, age, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We may need to pass the information on to the relevant suppliers of your holiday arrangements such as instructors, hotels, transport companies etc.
We will not however, pass any information onto any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements.
If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.